Do you use agency staff?
No. We have never used and will never use agency staff. We pride ourselves on our regular team of qualified staff. We run regular training courses and have accredited teachers for the following subjects: First Aid, Food Hygiene, Abuse, Infection Control, Medication, Dementia, Manual Dandling and Mental Capacity. NVQ assessors are part of the team as well. All members of staff are NVQ qualified or in the progress of achieving their qualification.
Our Managers have their Registered Managers Award and one is currently studying for her BSc in Dementia Studies. Mrs Lee, the owner, is a qualified nurse and has worked extensively with old people and those with dementia. We were awarded Investors in People Gold status in 2013 and we continue to work hard to maintain and improve our standards.
What ratings have your homes achieved?
We have achieved the rating of Outstanding Overall for Woodlands by CQC, and for Hill Brow CQC rated us Good Overall and Outstanding in Care.
We achieved Investors in People Gold status in 2013
We are in the Top 20 Care Home Groups for a second year in a row according to carehomes.co.uk
What happens if my relative’s health deteriorates?
When a resident moves in, our ethos is to look after that resident for the rest of their life. We do require that new residents are low dependency when they move in. There are a further two levels of dependency which we rate according to the amount of additional time needed to manage their care plan.
We never like to see our residents move on, however if they should require specialist nursing care or dementia care, we have a specialist Nursing and Dementia home within the grounds of Hill Brow. The Staff rotate and systems are across all homes, to help the move of a Resident.
Are there any hidden charges in your fees?
No, our fees are all inclusive as outlined in the section above about the homes. We do not charge a community or moving in fee or for an extra glass of wine!
Do you offer respite care?
When a room is available we offer respite care for a minimum period of two weeks.