A dedicated team of highly qualified staff look after the residents. We very rarely advertise for staff and on average have 5 – 10 people weekly applying to work at our homes.
Comprehensive training and development programmes are key to the first class standard of care the staff provide. We have been awarded Investors in People Gold status underlining Mrs Lee’s commitment to providing excellent care and providing good training and development for her staff.
Within our team we have qualified trainers, teachers and assessors for all levels of training. When a new member of staff joins the team, they are encouraged to join the NVQ2 training course to become part of the highly qualified team.
Vicky Ayling is our Manager at Woodlands. She joined the company in April 2000 as a Carer and has progressed over the years. She has Level 2, 3, 4 and completed her Level 5 Diploma. The Manager at Hill Brow is Debbie Choularton, a vibrant manager who builds and leads her team. She is a qualified NVQ assessor and has made caring for the residents of Hill Brow her vocation.
The Deputy Managers at both Woodlands and Hill Brow are also NVQ assessors, as are all senior care staff. Many staff members have achieved NVQ4 and NVQ3. Development and leadership courses are often taken externally as are the more specialist subjects relating to elderly care. The homes have achieved Investors in People Gold Award and firmly believe a care home is only as good as the staff who want to work there.
As a policy we do not employ temporary or agency staff. A regular and committed team at the homes ensures stability in the care we provide, our staffing ratios and continuity are well above the recommended standards for residential care.