RESIDENTS FEEDBACK – HILL BROW

HILL BROW  –  Autumn 2009

Twice a year we ask the residents for feedback on how we look after them, their environment and daily living.  Below are their responses rated Excellent and Good

CATERING & FOOD

Are you happy with the food provided and additional snacks provided?

90.9%

Does the home reflect your individual requirements such as your religious or cultural needs?

90.9%

Are you happy with the food presentation and the way the menus are planned

100%

Are mealtimes relaxed, comfortable and at a reasonable pace?

100%

PERSONAL CARE & SUPPORT

Are you satisfied with staff’s manner and attitude when you require help?

90.09%

Does the home provide your needs and medical care with additional services when required?

100%

MANAGEMENT

Are you satisfied with management involving both residents and relatives in the involvement of the home?

100%

Are you satisfied with management’s efforts to create a good atmosphere and discuss any problems?

90.09%

DAILY LIVING

Are you happy with your personal care such as washing, bathing, getting up and going to bed?

100%

Does the home help you to keep up with your personal interests and hobbies?

100%

In general, do you get on with other residents?

83.3%

PREMISES

Are you happy with the facilities and amenities within the home?

100%

Are you satisfied in general with the building and grounds?

90.9%

Are you satisfied with the repairs and general maintenance that is carried out?

90.9%

WE ASKED RESIDENTS TO TELL US WHAT 3 THINGS THEY LIKE ABOUT HILL BROW

Quotes from the residents:

  • The caring staff
  • It’s clean and comfortable
  • Interesting menus
  • Generally relaxed atmosphere
  • High standard of cleanliness
  • Readiness to listen to any complaint
  • I like the grounds and the gardens
  • I like my room
  • I like the staff and my meals, especially the Sunday roast
  • Staff are very friendly and helpful
  • The laundry is excellent
  • The unfailing kindness and patience of the staff
  • Furnishing tasteful and kept in good order
  • Food nicely cooked and presented
  • I enjoy the visits out
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