Residents Feedback

RESIDENTS FEEDBACK – HILL BROW

HILL BROW  -  Autumn 2009

Twice a year we ask the residents for feedback on how we look after them, their environment and daily living.  Below are their responses rated Excellent and Good

CATERING & FOOD

Are you happy with the food provided and additional snacks provided?

90.9%
Does the home reflect your individual requirements such as your religious or cultural needs?

90.9%
Are you happy with the food presentation and the way the menus are planned

100%
Are mealtimes relaxed, comfortable and at a reasonable pace?

100%

PERSONAL CARE & SUPPORT

Are you satisfied with staff’s manner and attitude when you require help?

90.09%
Does the home provide your needs and medical care with additional services when required?

100%

MANAGEMENT

Are you satisfied with management involving both residents and relatives in the involvement of the home?

100%
Are you satisfied with management’s efforts to create a good atmosphere and discuss any problems?

90.09%

DAILY LIVING

Are you happy with your personal care such as washing, bathing, getting up and going to bed?

100%
Does the home help you to keep up with your personal interests and hobbies?

100%
In general, do you get on with other residents?

83.3%

PREMISES

Are you happy with the facilities and amenities within the home?

100%
Are you satisfied in general with the building and grounds?

90.9%
Are you satisfied with the repairs and general maintenance that is carried out?

90.9%

WE ASKED RESIDENTS TO TELL US WHAT 3 THINGS THEY LIKE ABOUT HILL BROW

Quotes from the residents:

  • The caring staff
  • It’s clean and comfortable
  • Interesting menus
  • Generally relaxed atmosphere
  • High standard of cleanliness
  • Readiness to listen to any complaint
  • I like the grounds and the gardens
  • I like my room
  • I like the staff and my meals, especially the Sunday roast
  • Staff are very friendly and helpful
  • The laundry is excellent
  • The unfailing kindness and patience of the staff
  • Furnishing tasteful and kept in good order
  • Food nicely cooked and presented
  • I enjoy the visits out

Posted in Residents Feedback

RESIDENTS FEEDBACK – WOODLANDS

WOODLANDS  -  Autumn 2009

Twice a year we ask the residents for feedback on how we look after them, their environment and daily living.  Below are their responses rated Excellent and Good

CATERING & FOOD

Are you happy with the food provided and additional snacks provided?

84%
Does the home reflect your individual requirements such as your religious or cultural needs?

90.6%
Are you happy with the food presentation and the way the menus are planned

81.25%
Are mealtimes relaxed, comfortable and at a reasonable pace?

84.37%

PERSONAL CARE & SUPPORT

Are you satisfied with staff’s manner and attitude when you require help?

87.5%
Does the home provide your needs and medical care with additional services when required?

87.5%

MANAGEMENT

Are you satisfied with management involving both residents and relatives in the involvement of the home?

93.75%
Are you satisfied with management’s efforts to create a good atmosphere and discuss any problems?

96.87%

DAILY LIVING

Are you happy with your personal care such as washing, bathing, getting up and going to bed?

78.13%
Does the home help you to keep up with your personal interests and hobbies?

84.38%
In general, do you get on with other residents?

90.63%

PREMISES

Are you happy with the facilities and amenities within the home?

93.75%
Are you satisfied in general with the building and grounds?

93.75%
Are you satisfied with the repairs and general maintenance that is carried out?

78.13%

WE ASKED RESIDENTS TO TELL US WHAT 3 THINGS THEY LIKE ABOUT WOODLANDS

Quotes from the residents:

  • The staff are excellent.  This is the key to the happiness and security of Woodlands.  Everyone from Alison through Managers, Seniors, Assistants to the Cleaners are so pleasant, efficient and helpful.
  • I am always happy to return to Woodlands having been shopping or on outings etc.  This is  now my home.
  • The staff are lovely and helpful
  • It looks and feels like a real home.  It is comfortable, well decorated and the pictures are lovely, adding very considerably to the ‘home feel’.
  • I like the general happiness of the establishment
  • I like it when the dog visits.  The food is very good and the staff are lovely
  • My room and being allowed to keep my cat, Buddy.
  • To look out on the gardens from my nice room with patio doors
  • I enjoy the outings and the very friendly atmosphere
  • I feel warm, comfortable and safe
  • Happy atmosphere, nice garden, good staff
  • Very homely and good to see the staff getting on with each other
  • The ability to be involved with the other residents
  • Friendliness of the staff and residents
  • The view from my window
  • Unrestricted access for visits from family and friends
  • I feel safer with people to help me if I need it
  • Walking in the garden and listening to the birds
  • Good films
  • Being with my wife and cared for

Posted in Residents Feedback